Frequently Asked Questions

Are you licensed and certified?

Look for someone with proven experience in the type of work you need (residential, commercial, industrial, or specialty projects). Any reptuable electrician can easily provide you these credentials.

What services does Dog Face Electrical Contractors provide?

We provide a range of services including custom build installs, electrical repairs, installations, maintenance, energy auditing, standby power, pool power & automation, landscape & holiday lighting, as well as a whole host of other things.

What are your hours of operation?

Our normal business hours are Monday through Friday from 8am to 5pm.

How soon can you respond to an emergency call?

We strive to respond to all emergency calls within 30 minutes. However, response times may vary depending on the location and severity of the situation.

Do you charge for a callout?

Any trip from our location to the customer property that is over 30 minutes will incur a 1 hour trip charge, this will always be stated before work is booked, transparency and communication is key to a good relationship, don’t you know.

Do you do residential, commercial or industrial work?

We work in all fields, mostly within the commercial and residential sectors, but we do also work within the industrial sectors.

What are your qualifications and is the owner operator the licensee?

Gavin Hesketh is the owner/ operator, and the licensee. He is a master electrical contractor, licensed to work in many countries across the globe, and has been in the electrical trade for over 20 years….. Believe it or not, he actually chose to become an electrician, before which he was a civil engineer.

What else do you do?

Hmmmmm…… We do dock power, electrical health and safety, consultation, managed building and association maintenance, repair and replacement, holiday lighting power, gate entry…. The list goes on…. We once helped the maintenance supervisor of a good customer, to find pans for his new induction oven, we actually managed to get him a heavy discount at the same time.

Do you really rate your customers, and why would you want to do that?

Yes, we do rate our customers.

Companies such as Uber & Airbnb have been rating their customer internally for a while now, and they have seen an incredible positive change in the employee-customer interaction and relationship, it doesn’t solve 100% of the issues, but the change has been dramatic, and the reason why? Accountability, telling others about bad behavior makes people sit up straight and do the right thing, otherwise they won’t be able to use their services again, and many customers take enormous pride in their shiny 5 stare rating!

We are a member of the Hindsight Rated Community, Hindsight Rated allows the same accountability ratings as the Uber and Airbnb internal rating system, but all registered businesses can see the customer score, read reviews, and rate customers, helping to build a true customer score….. For great customers, this means better service, preferential treatment, and better workmen at your door.

Take a moment and read the blog posts dedicated to the ‘why’: https://hindsightrated.com/blogs-a-window-into-the-hindsight-rated-mind/

Why Choose Dog Face?